- 13 Jul 2022
- Book
Reimagining the Economy: What Would It Take to Put People First?
Could new ways of working be the remedy for society's ills? In an excerpt from the book Democratize Work, Julie Battilana shares how domestic workers banded together to gain power in an economy that marginalizes them.
- 12 Jul 2022
- Cold Call Podcast
Can the Foodservice Distribution Industry Recover from the Pandemic?
At the height of the pandemic in 2020, US Foods struggled, as restaurant and school closures reduced demand for foodservice distribution. The situation improved after the return of indoor dining and in-person learning, but an industry-wide shortage of truck drivers and warehouse staff hampered the foodservice distributor’s post-pandemic recovery. That left CEO Pietro Satriano to determine the best strategy to attract and retain essential workers, even as he was tasked with expanding the wholesale grocery store chain (CHEF’STORE) that US Foods launched during the pandemic lockdown. Harvard Business School Professor David E. Bell explores how post-pandemic supply chain challenges continue to affect the foodservice distribution industry in his case, “US Foods: Driving Post-Pandemic Success?”
- 07 Jul 2022
- HBS Case
How a Multimillion-Dollar Ice Cream Startup Melted Down (and Bounced Back)
A Brooklyn-based ice cream shop was getting buzz, and Disney was pitching a brand partnership. So how did the business wind up filing for bankruptcy? A case study by Thomas Eisenmann and Lindsay N. Hyde examines the rise and fall—and recent rebound—of Ample Hills Creamery.
- 06 Jul 2022
- Managing the Future of Work
Can we automate our way to better decision making?
The pandemic has forced organizational change and spurred the development of new business models. It’s also prompted workers and the public to reexamine their relationships with businesses. Juergen Lindner, Oracle SVP of Global Marketing, discusses the workforce and skills implications of doing business in the cloud and how automation could help advance environmental, social, and governance (ESG) initiatives.
- 05 Jul 2022
- Op-Ed
Hear Me Out: Introverts Can Be Loud and You Might Like Microsoft Teams
Working Knowledge readers share their thoughts on what it takes to truly listen, whether Teams is just as good as Slack, and how one change could support delivery drivers.
- 05 Jul 2022
- What Do You Think?
Have We Seen the Peak of Just-in-Time Inventory Management?
Toyota and other companies have harnessed just-in-time inventory management to cut logistics costs and boost service. That is, until COVID-19 roiled global supply chains. Will we ever get back to the days of tighter inventory control? asks James Heskett. Open for comment; 0 Comments.
- 30 Jun 2022
- HBS Case
Peloton Changed the Exercise Game. Can the Company Push Through the Pain?
When COVID-19 closed gyms, seemingly everyone rushed to order a Peloton bike and claim a spot on the company's signature leader board. And then things quickly went downhill. A case study by Robert Dolan looks at the tough road the exercise equipment maker faces.
- 28 Jun 2022
- Cold Call Podcast
Scaling a Fintech Startup for the Greater Good
Esusu launched in 2018 with a rotational savings product and continued growing their fintech startup in late 2019 with Esusu Rent, a rent reporting tool that enables renters to improve their credit scores. In March 2020, co-founders Abbey Wemimo and Samir Goel were working to determine how best to scale Esusu to advance their mission of promoting financial inclusion in the US. Harvard Business School Assistant Professor Emily Williams discusses how the two co-founders decided how to allocate resources and scale their business in the case, “Esusu: Solving Homelessness Backwards.”
- 28 Jun 2022
- Book
The Moral Enterprise: How Two Companies Profit with Purpose
Despite polarized attitudes, Rebecca Henderson argues that it's the perfect time for companies to reset their moral compass. In an essay from the book A Political Economy of Justice, she explores the social efforts of Cadbury and Unilever.
- 23 Jun 2022
- Research & Ideas
All Those Zoom Meetings May Boost Connection and Curb Loneliness
Zoom fatigue became a thing during the height of the pandemic, but research by Amit Goldenberg shows how virtual interactions can provide a salve for isolation. What does this mean for remote and hybrid workplaces?
- 22 Jun 2022
- Managing the Future of Work
Reshma Saujani on recoding work for gender equity
If it’s cool for girls to code, why aren’t more women working in technology? And why are working mothers in all sectors finding it difficult to establish and maintain careers? Reshma Saujani, founder of Girls Who Code and Marshall Plan for Moms, shares her formula for structural change.
- 22 Jun 2022
- Book
Four Elements for Finding the Right Career Path
Facing a major decision? Before you start ruminating about facts and figures, consider tapping into your "full self." In his book The Four Elements: Finding Right Livelihood in the 21st Century, Timothy Butler offers a framework for navigating life transitions.
- 21 Jun 2022
- HBS Case
Free Isn’t Always Better: How Slack Holds Its Own Against Microsoft Teams
What will it take to win the collaboration app wars: massive scale or a loyal following? A case study by David Yoffie digs into the intense competition between Microsoft Teams and Salesforce's Slack.
- 14 Jun 2022
- Cold Call Podcast
What Does It Take to Close the Opportunity Gap in America’s Labor Market?
In the wake of George Floyd’s killing and widespread protests for social justice in the United States, OneTen was formed by a coalition of 40 large companies to address the disparity in job opportunities for African Americans without four-year college degrees. Their goal was to provide one million jobs in 10 years. But in order to do that, OneTen had to analyze the underlying problems and formulate recommendations for both system-level problems and those that manifest themselves at an organizational level. Professor Kash Rangan and OneTen CEO Maurice Jones discuss OneTen’s approach in the case, “OneTen: One Million Opportunities in Ten Years.”
- 13 Jun 2022
- Research & Ideas
Extroverts, Your Colleagues Wish You Would Just Shut Up and Listen
Extroverts may be the life of the party, but at work, they're often viewed as phony and self-centered, says research by Julian Zlatev and colleagues. Here's how extroverts can show others that they're listening, without muting themselves.
- 09 Jun 2022
- HBS Case
From Truck Driver to Manager: US Foods’ Novel Approach to Staff Shortages
Restaurant closures, supply disruptions, and now, worker shortages. The pandemic has been hard on food suppliers. A case study by David Bell looks at the innovative thinking that helped one of the industry's biggest companies stabilize staffing—and grow.
- 08 Jun 2022
- Managing the Future of Work
Dropbox founder Drew Houston on streamlining the digital workspace
Is work-life balance possible when you’re always connected? The pandemic has forced advances in the digital underpinnings of remote and hybrid work. Dropbox has added apps and organizational advice to its ubiquitous cloud storage. Founder and CEO Drew Houston on the firm’s virtual-first strategy and his vision for an AI-powered, uncluttered digital workplace.
- 03 Jun 2022
- Research & Ideas
In a Work-from-Anywhere World, How Remote Will Workers Go?
Will professionals still choose cities if they have the option to work from the beach? Research by Prithwiraj Choudhury considers the radical ripple effects of remote work.
- 02 Jun 2022
- Research & Ideas
Blissful Thinking: When It Comes to Finding Happiness, 'Your Dreams Are Liars'
Happiness research is all the rage. Arthur Brooks shares how understanding the origins of joy can improve the way we lead organizations—and our personal lives.
How World Wildlife Fund Partners with Companies on Climate Change
Carter Roberts, President/CEO of World Wildlife Fund-US, shares what successful climate collaborations between companies and environmental nongovernmental organizations (ENGOs) look like in practice, and how ENGOs can help by sharing their expertise and even pushing companies to take bolder action on climate change. Carter also talks about how being an HBS MBA student shaped his career in the private sector and nonprofit space, and offers advice for others interested in careers in climate and business. For transcripts and other resources, visit climaterising.org. Guest: Carter Roberts, President and CEO, World Wildlife Fund-US