- 25 Apr 2000
- Research & Ideas
Adjusting the Fit for Government
It is no simple task to strike the right balance between too much government intervention and not enough. And when corruption has seeped into a society at all levels, it's hard to know how to create an environment that welcomes investors yet does not neglect vital human services such as health care and education. Debating the balance for African societies and business were panelists with personal experience on the continent, in a conversation led by HBS Professor Debora Spar. Closed for comment; 0 Comments.
- 18 Apr 2000
- Research & Ideas
Learning in Action
Most managers today understand the value of building a learning organization. But in moving from theory into practice, managers must realize there's no one-size-fits-all strategy applicable to every company and every situation. In this excerpt from his book Learning in Action: A Guide to Putting the Learning Organization to Work (HBS Press), HBS Professor David A. Garvin shows how different organizations put different learning strategies to work. Closed for comment; 0 Comments.
- 11 Apr 2000
- Research & Ideas
Financial Services 24/7
Technology, especially Internet technology, is having a huge impact on the financial services industry, leaving old and new players — and consumers — scrambling to find their place in the new environment. HBS Professors Dwight Crane, Warren McFarlan and Sandra Sucher look at the new paradigm for financial services in this report from the HBS Bulletin. Closed for comment; 0 Comments.
- 04 Apr 2000
- Research & Ideas
The Right Way to Restructure Conglomerates in Emerging Markets
Western financial institutions, consultants and academic advisors alike have often urged the breakup of the large, diversified business groups that dominate the private sector in many emerging economies. But a rush to dismantle these groups would be a mistake, say HBS Professors Tarun Khanna and Krishna Palepu. Closed for comment; 0 Comments.
- 20 Mar 2000
- Research & Ideas
No Place Like Home: America’s Housing Crisis and Its Impact on Business
Affordable housing is a bottom-line issue, one that American business ignores at its own peril. New research and initiatives of HBS Professors William J. Poorvu and Michael A. Wheeler and others show why business needs to take a more provocative stance to assure that moderate- and low- income workers can afford to live near where they work. Closed for comment; 0 Comments.
- 20 Mar 2000
- Research & Ideas
Incubators: The New Venture Capitalists?
Once the sleepy domain of universities and public development agencies, business incubators have shown new life in the Internet economy. Focused on providing new ventures not just with funding, but also with services, advice, connections and physical space, they offer a new way for dot.com companies to get to market fast. Four leaders from this rapidly growing industry looked at incubators and their relation to the traditional world of venture capital. Closed for comment; 0 Comments.
- 07 Mar 2000
- Research & Ideas
Putting Health Care Consumers in the Driver’s Seat
Amid rising costs, changing attitudes and increasing dissatisfaction with the existing health care system, the development of consumer-driven health care is a given: the question, according to participants in an HBS conference chaired by Professor Regina A. Herzlinger, is not If, but When. Closed for comment; 0 Comments.
- 29 Feb 2000
- Research & Ideas
Whence IT Value?
Spending on information technology on the part of U.S. manufacturers is finally starting to pay off in increased productivity. Why now? Have IT investments, growing steadily since the 1970s, suddenly crossed a magic threshhold? HBS Professor Andrew McAfee believes the answer lies neither in magic nor in the growing power of computers themselves. Productivity gains, he writes in this article from the online journal Exec, may have more to do with the evolution of computing from PC "islands" to integrated networks that bridge distances and bring people together. Closed for comment; 0 Comments.
- 22 Feb 2000
- Research & Ideas
Social Capital Markets: Creating Value in the Nonprofit World
Money given away to nonprofit organizations used to be considered "charity." No longer. Donations to nonprofits are increasingly viewed as capital investments of precious resources. HBS faculty members Jed Emerson and Allen Grossman have launched an interdisciplinary effort to study and understand these "Social Capital Markets." Closed for comment; 0 Comments.
- 22 Feb 2000
- Research & Ideas
The Mind of the Market: Extending the Frontiers of Marketing Thought
HBS Professor Gerald Zaltman makes metaphors come alive with his patented Zaltman Metaphor Elicitation Technique or ZMET, a process that draws on psychology, anthropology, neuroscience and other disciplines to delve deep into the mind of the consumer. In this interview, Zaltman talks about the imagery and inspirations behind this unusual market research tool. Closed for comment; 0 Comments.
- 15 Feb 2000
- Lessons from the Classroom
Delivering Information Services: A 30-Year Perspective
When the HBS Executive Education course Delivering Information Services (DIS) began nearly three decades ago, the focus was on the management of mainframe computers. HBS Professor Richard L. Nolan discusses how the program and the way it's taught have kept pace with change in the Internet Age. Closed for comment; 0 Comments.
- 15 Feb 2000
- Research & Ideas
Growing Pains: Prescriptions for U.S. Health Care
The health care industry may look seriously ill, says HBS Professor Clayton M. Christensen, but it's merely suffering the growing pains of a natural evolution as technology forces change at both the high and low ends of the market. Closed for comment; 0 Comments.
- 15 Feb 2000
- Research & Ideas
The Right Connections
In attracting funding for a new venture, report HBS Professor Monica Higgins and her colleague Ranjay Gulati of Northwestern University, professional ties and company connections are even more important than a good product in inspiring the trust and loosening the wallets of potential investors. Closed for comment; 0 Comments.
- 08 Feb 2000
- Research & Ideas
- 08 Feb 2000
- Research & Ideas
Building Effective R&D Capabilities Abroad
Planning R&D facilities in the new global economy calls for a complex decision making process, based in part on whether a particular site is intended to tap local knowledge or to support a company's manufacturing and marketing abroad. HBS Professor Walter Kuemmerle offers a look at two contrasting foreign-based R&D decisions in this excerpt from his article in World View: Global Strategies for the New Economy (HBS Press). Closed for comment; 0 Comments.
- 01 Feb 2000
- Research & Ideas
- 25 Jan 2000
- Research & Ideas
Strategic Alliances
Businesses and nonprofit organizations are joining together in alliances to create value for themselves and society that far surpass the sum of their parts. HBS Professor James Austin studies these new alliances and sees mutual benefits and a new business-nonprofit relationship emerging. Closed for comment; 0 Comments.
- 11 Jan 2000
- Lessons from the Classroom
New Game, New Rules: Developing Managers for a Competitive World
Gaining competitive advantage in the 21st century will be a very different game than it has been in the past, as companies confront issues from the rapid-fire expansion of the service-based economy to the impact of deregulation and globalization. In this interview about HBS Executive Education's Program for Global Leadership, Professor Christopher Bartlett discusses the challenges facing managers in today's global environment. Closed for comment; 0 Comments.
- 11 Jan 2000
- Research & Ideas
Calling All Managers: How to Build a Better Call Center
Once viewed simply as low-cost channels for resolving customer concerns, call centers are increasingly seen as powerful service delivery mechanisms and even as generators of revenue. Research by HBS Professor Frances X. Frei and her colleagues Ann Evenson and Patrick T. Harker of the Wharton School points toward new ways of making them work. Closed for comment; 0 Comments.
Can You Hard-Wire Performance?
Closed for comment; 0 Comments.