- 21 Oct 2002
- Research & Ideas
The Parable of the Bungled Baggage And the Unhappy Customer
Sometimes a seemingly harmless corporate decision such as a budget trim can lead to big problems elsewhere. HBS professor W. Earl Sasser tells what happens when budget constraints and customers collide. Closed for comment; 0 Comments.
- 14 Oct 2002
- Research & Ideas
The Widening Rift Between Corporations and Society
Managerial capitalism is hanging on by its fingertips, say James Maxmin and HBS professor Shoshana Zuboff. In this e-mail interview with HBS Working Knowledge and in an excerpt from their new book, The Support Economy, the authors lay out the problem and offer savvy solutions for business and consumers. Closed for comment; 0 Comments.
- 07 Oct 2002
- Research & Ideas
What Leaders Need to Do To Restore Investor Confidence
Where corporate ethics are concerned, the buck stops with the CEO, says HBS professor Thomas R. Piper. In this interview from the Harvard Management Update, Piper explains how corporate malfeasance found a foothold and suggests ways that all companies can restore trust. Closed for comment; 0 Comments.
- 30 Sep 2002
- Research & Ideas
Your Crisis Response Plan: The Ten Effective Elements
Shooter on site. Epidemic. Major power outage. Is your organization prepared to deal with crisis? HBS professor Michael Watkins explains what you need to know, and offers a checklist to evaluate your preparedness. Closed for comment; 0 Comments.
- 30 Sep 2002
- What Do You Think?
- 30 Sep 2002
- Research & Ideas
Use the Psychology of Pricing To Keep Customers Returning
When to charge for a product or service can be more important than how much to charge, says Harvard Business School professor John Gourville. If you want to build long-term loyalty with customers, you better understand the difference. Closed for comment; 0 Comments.
- 16 Sep 2002
- Research & Ideas
The Irrational Quest for Charismatic CEOs
Companies reflexively look to charismatic CEOs to save them, and that's a bad idea, says HBS professor Rakesh Khurana. In this excerpt from his new book and in an e-mail interview with HBS Working Knowledge, he explains how the CEO cult arose. Closed for comment; 0 Comments.
- 02 Sep 2002
- What Do You Think?
- 02 Sep 2002
- Research & Ideas
The Role of Government When All Else Fails
A new book by Harvard Business School professor David A. Moss explores government's under-appreciated role as risk manager in everything from disaster relief to Social Security. How did this role evolve into something today that touches on almost every aspect of economic life? Closed for comment; 0 Comments.
- 02 Sep 2002
- Research & Ideas
Foreign Multinationals in the U.S.: A Rocky Road
Why do many of the world’s leading multinationals experience managerial and performance problems in the United States? The answers, as offered by Harvard Business School professor Geoffrey G. Jones, provide lessons for all companies operating on foreign soil. Closed for comment; 0 Comments.
- 26 Aug 2002
- Research & Ideas
High-Stakes Decision Making: The Lessons of Mount Everest
On May 10, 1996, five mountaineers from two teams perished while climbing Mount Everest. Is there anything business leaders can learn from the tragedy? HBS professor Michael A. Roberto used the tools of management to find out. Plus: Q&A with Michael Roberto Closed for comment; 0 Comments.
- 19 Aug 2002
- Research & Ideas
Here Comes Internet2—Time to Shed Dot Vertigo
Managers who believe the Internet is dead and gone do so at their own peril, says HBS professor Richard L. Nolan, who's studied computer use in organizations for many years. Watch out for a new kind of Internet, he says: Internet2. Closed for comment; 0 Comments.
- 12 Aug 2002
- Research & Ideas
‘Let the Buyer Beware’ Doesn’t Protect Investors
"Let the buyer beware" is a poor warning for investors, says HBS professor D. Quinn Mills. In this excerpt from his new book, Buy, Lie, and Sell High: How Investors Lost Out on Enron and the Internet Bubble, he offers a way to shape up the system. Plus: Author Q&A. Closed for comment; 0 Comments.
- 12 Aug 2002
- Op-Ed
Using Big Business to Fight Poverty
Can an international alliance of global corporations win a war on poverty? Yes, if such an alliance is well planned and formed soon, according to HBS professor emeritus George C. Lodge. Closed for comment; 0 Comments.
- 05 Aug 2002
- Research & Ideas
- 05 Aug 2002
- Research & Ideas
Are Consumers the Cure for Broken Health Insurance?
"The health insurance system in the United States is broken, and business is paying the price," says HBS professor Regina E. Herzlinger. In this excerpt from Harvard Business Review, she describes how consumers may just be the cure. PLUS: Q&A with the author. Closed for comment; 0 Comments.
- 05 Aug 2002
- Research & Ideas
Understanding the Process of Innovation
Just what is the BIG idea? In this Harvard Management Update piece, Harvard Business School professor Clayton Christensen helps us understand the sources of innovation inside companies and what blocks it. Closed for comment; 0 Comments.
- 05 Aug 2002
- What Do You Think?
- 29 Jul 2002
- Research & Ideas
Get Off the Dime!
If you want large-scale change in your organization, you must change people's behaviors, say authors John Kotter and Dan Cohen. In an excerpt from their new book, The Heart of Change: Real Life Stories of How People Change Their Organizations, the authors outline the importance of imparting urgency to the troops. Closed for comment; 0 Comments.
Want a Happy Customer? Coordinate Sales and Marketing
In today's hyper-competitive world, your sales and marketing functions must yoke together at every level—from the core central concepts of the strategy to the minute details of execution. Harvard Business School professor Benson Shapiro on creating the customer-centric team. Closed for comment; 0 Comments.