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    SatisfactionRemove Satisfaction →

    New research on satisfaction from Harvard Business School faculty on issues including why spending money on new experiences yields more happiness than spending it on new products, and why US employees' job satisfaction is low.
    Page 1 of 10 Results
    • 24 Jan 2023
    • Research & Ideas

    Passion at Work Is a Good Thing—But Only If Bosses Know How to Manage It

    by Sean Silverthorne

    Does showing passion mean doing whatever it takes to get the job done? Employees and managers often disagree, says research by Jon Jachimowicz. He offers four pieces of advice for leaders who yearn for more spirit and intensity at their companies.

    • 21 Sep 2022
    • Research & Ideas

    You Don’t Have to Quit Your Job to Find More Meaning in Life

    by Shalene Gupta

    Before you give notice and go on a vision quest, consider this: Fulfillment doesn't require big change, says research by Julian De Freitas and colleagues. In fact, you can find more meaning even in a job you don't love.

    • 18 Mar 2019
    • Research & Ideas

    Stuck in Commuter Hell? You Can Still Be Productive

    by Dina Gerdeman

    Commuters who listen to music or browse social media might be increasing their chance of a stressful workday. Research by Francesca Gino and colleagues offers better ways to cope with a bad commute. Open for comment; 0 Comments.

    • 02 Feb 2018
    • Working Paper Summaries

    Last Place Aversion in Queues

    by Ryan W. Buell

    While no one likes standing in line for service, being last intensifies the pain of waiting, doubles the probability of switching queues, and quadruples the chances of leaving the line altogether. Many service settings could be improved if managers actively mitigated last place aversion.

    • 27 Feb 2017
    • Working Paper Summaries

    Seeking to Belong: How the Words of Internal and External Beneficiaries Influence Performance

    by Paul Green, Francesca Gino, and Bradley R. Staats

    Employees seek to fulfill a deep and fundamental need to belong at work. Positive words from one’s own colleagues can lead to an increased sense of belonging and can, in turn, create enhanced motivation. Results from experiments involving real-world and laboratory data help support the argument.

    • 05 Aug 2013
    • Research & Ideas

    To Buy Happiness, Purchase an Experience

    by Carmen Nobel

    Michael Norton explains why spending money on new experiences yields more happiness than spending it on new products. Closed for comment; 0 Comments.

    • 02 Apr 2010
    • What Do You Think?

    Why Are Fewer and Fewer U.S. Employees Satisfied With Their Jobs?

    by Jim Heskett

    This month's column yielded many hypotheses to explain why U.S. employees' job satisfaction is at a 23-year low, says HBS professor Jim Heskett. Readers also offered antidotes to job malaise. (Online forum now closed. New forum begins May 5.) Closed for comment; 0 Comments.

    • 21 Apr 2008
    • Research & Ideas

    The New Math of Customer Relationships

    by Sean Silverthorne

    Harvard Business School professor emeritus James L. Heskett has spent much of his career exploring how satisfied employees and customers can drive lifelong profit. Heskett and his colleagues will soon introduce a new concept into the business management literature: customer and employee "owners." Key concepts include: Service profit chain concepts are global, subject only to local cultural practices. Businesses are experimenting with the idea of creating "owners" out of both customers and employees, who create the highest lifetime value to the organization. During times of economic stress, relationships between customer and employee satisfaction, loyalty, and productivity become more critical. Closed for comment; 0 Comments.

    • 15 May 2007
    • Working Paper Summaries

    I’ll Have the Ice Cream Soon and the Vegetables Later: Decreasing Impatience over Time in Online Grocery Orders

    by Todd Rogers, Katherine L. Milkman & Max H. Bazerman

    How do people’s preferences differ when they make choices for the near term versus the more distant future? Providing evidence from a field study of an online grocer, this research shows that people act as if they will be increasingly virtuous the further into the future they project. Researchers examined how the length of delay between when an online grocery order is completed and when it is delivered affects what consumers order. They find that consumers purchase more "should" (healthy) groceries such as vegetables and less "want" (unhealthy) groceries such as ice cream the greater the delay between order completion and order delivery. The results have implications for public policy, supply chain managers, and models of time discounting. Key concepts include: Consumers spend less and order a higher percentage of "should" items and a lower percentage of "want" items the further in advance of delivery they place a grocery order. Encouraging people to order their groceries up to 5 days in advance of consumption could influence the healthfulness of the foods that people consume. Similarly, asking students in schools to select their lunches up to a week in advance could considerably increase the healthfulness of the foods they elect to eat. Online and catalog retailers that offer a range of goods as well as different delivery options might be able to improve their demand forecasting by understanding these findings. Closed for comment; 0 Comments.

    • 22 Apr 2002
    • Research & Ideas

    Does Spirituality Drive Success?

    by Martha Lagace, Sean Silverthorne & Wendy Guild

    Is there a place for spirituality in the workplace? Executives from Silicon Valley to Boston tell how they twine their business leadership with religious and personal values. Closed for comment; 0 Comments.

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