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New research on job cuts and outsources from Harvard Business School faculty on issues including best practices for conducting layoffs, how to better confront anxieties about outsourcing and immigration, and the pros and cons of outsourcing your marketing activities.
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Cut Salaries or Cut People? The Best Way to Survive a Downturn

by Rachel Layne

When times are tight, companies usually respond with employee layoffs. But what if they held on to workers and cut their salaries instead? New research by Christopher Stanton and colleagues has the answer. Open for comment; 0 Comments.

Experience Markets: An Application to Outsourcing and Hiring

by Christopher T. Stanton and Catherine Thomas

Online labor platforms are like experience markets. Sellers vary in their fit with individual buyers’ needs while buyers new to the market are uncertain about their own value for what sellers offer. This analysis shows that most potential new employers find the market far less valuable to them than wage differences would suggest.

Digital Labor Markets and Global Talent Flows

by John Horton, William R. Kerr, and Christopher Stanton

Digital labor markets aiInternet-based platforms connecting workers worldwide with companies seeking to have tasks completed. This paper describes the markets, evaluates their rise and global span, and reviews academic studies of how they function. It includes cases to suggest the range of ways in which digital capabilities extend access to talent over long distances.

The Real Jobs Tragedy in the US: We've Lost the Skills

by Joe Fuller and Matt Sigelman

Upgrading domestic skills is far more relevant to the future of American workers than potential job losses through expanded trade with other Pacific-rim nations, say Joe Fuller and Matt Sigelman. Open for comment; 0 Comments.

Leadership Lessons of the Great Recession: Options for Economic Downturns

by Sandra Sucher & Susan Winterberg

In the new case study “Honeywell and the Great Recession,” Sandra Sucher and Susan Winterberg explore employer tradeoffs when a downturn hits: conducting layoffs vs. orchestrating furloughs. Plus: Video interviews with Honeywell CEO Dave Cote. Open for comment; 0 Comments.

Why Manufacturing Matters

by Roger Thompson

After decades of outsourcing, America's ability to innovate and create high-tech products essential for future prosperity is on the decline, argue professors Gary Pisano and Willy Shih. Is it too late to get it back? From HBS Alumni Bulletin. Closed for comment; 0 Comments.

Conducting Layoffs: ’Necessary Evils’ at Work

by Martha Lagace

"The core challenge for everyone who performs necessary evils comes from having to do two seemingly contradictory things at once: be compassionate and be direct," say Joshua D. Margolis of Harvard Business School and Andrew L. Molinsky of Brandeis University International Business School. Their research sheds light on best practices—typically overlooked—for the well-being of those who carry out these emotionally difficult tasks. Q&A Key concepts include: Most managers who conduct layoffs feel a mix of emotions that may catch them by surprise: sympathy, sadness, guilt, shame, anxiety, and perhaps anger. Best practice for managers includes understanding yourself and recognizing your limitations. Recognize ahead of time the emotional cocktail that you will likely experience when performing a layoff, say the researchers. Companies should focus not only on getting the task done and on ensuring the well-being of victims, but also on the well-being of those who perform the layoff. Conduct training beforehand; have pairs or teams perform the tasks together; provide a good physical environment in a nonpublic, quiet area of the organization; and later allow those who carried out the layoffs to decompress and debrief. Closed for comment; 0 Comments.

Thinking Twice About Supply-Chain Layoffs

by Julia Hanna

Cutting the wrong employees can be counterproductive for retailers, according to research from Zeynep Ton. One suggestion: Pay special attention to staff who handle mundane tasks such as stocking and labeling. Your customers do. Closed for comment; 0 Comments.

How Important Is Quality of Labor? And How Is It Achieved?

by by Jim Heskett

A new book by Gregory Clark identifies "labor quality" as the major enticement for capital flows that lead to economic prosperity. By defining labor quality in terms of discipline and attitudes toward work, this argument minimizes the long-term threat of outsourcing to developed economies. By understanding labor quality, can we better confront anxieties about outsourcing and immigration? Closed for comment; 0 Comments.

Has Globalization Reached Its Peak?

by James Heskett

A new book argues that globalization has led corporations to outsource too much of their work and, more important, their intellectual capital. What with the increasing fluidity of labor markets, is it all too much for global managers to handle? Closed for comment; 0 Comments.

Should You Outsource Your Marketing?

by Poping Lin

Few companies own all the marketing expertise they need, especially of the left-brain, analytic variety. Professor Gail McGovern outlines the pros and cons of turning over your marketing activities to outsiders. Closed for comment; 0 Comments.